Privacy policy


The website (the “Site”) allows RALDH, S.A. de C.V., (“RALDH COSMETICS”) to put on sale cosmetics (the “Products”) of the RALDH COSMETICS brand for internet users who visit the website. In this, you in your capacity as consumer will be called “the Consumer” and together with RALDH COSMETICS as the provider, they will be called “the Parties”.

By using the Site and buying from it, you declare that you are of legal age under the terms of Article 646 of the Civil Code for the Federal District, with full capacity to dispose of your person and your assets. You also agree to have read and fully accepted these General Conditions of Sale and understood the legal scope of the transactions you carry out.


Based on the Article 1803 of the Federal Civil Code, it will be understood that the Consumer gives his express consent for the conclusion of the purchase agreement when he expresses it by electronic, optical or any other technology, being linked to the conclusion of the operation when accepting the offer published on the Site.

Also, under the terms of article 1834 of the Federal Civil Code, the electronic contract will be understood as signed to the full transmission of the acceptance by electronic means and will have the same effects foreseen by the applicable legal system.

Notwithstanding the non-mandatory registration of the Consumer to make any purchase, when entering your information within the form of collection and delivery (full name and postal address), it will be proving your identity and therefore your consent.


The Products offered for sale, are those stated on the Site at the time that the Consumer consults, and are limited to the available stock, are subject to the conditions described in this document, in accordance with the following restrictions: If a product is not available at the time of purchase, this will be reported to the Consumer as soon as possible. Said notification shall be made:

1.- When placing the order, giving the option to the Consumer to provide their e-mail to be informed when and if the product will be available in the future online.

2.- When the order is placed, if it later turns out that the Product was not available, in which case RALDH COSMETICS will take the necessary measures to deduct the cost of the Products not available from the total amount that has been charged to the Consumer.

3.- Once the Products have been sent, the Consumer has the option of not receiving the order and canceling it requesting the refund of the amounts paid or, receiving it and reporting the lack of the Product to the electronic mail, for the issuance of a credit to favor of the amount paid for the purchase of the Products not available, valid on the Site; or, for the shipment of a Product in substitution of the one that is not available at the time.

It is clear that no other product will be sent to replace the unavailable product without prior written request from the consumer.


The products that the consumer requests will remain the property of RALDH COSMETICS until the payment is made, if there is an incident in the payment, or in case of partial or incomplete payment, RALDH COSMETICS will have no obligation to deliver the Products.

Once delivered the Product, the risks of any kind including theft and / or damage will be assumed by the Consumer.

RALDH COSMETICS undertakes to avoid misleading business practices at all costs regarding the characteristics of the products, always offering innovative goods and services of excellent quality.


The prices of the Products are indicated in Mexican pesos and include the VAT (value added tax) applicable on the date of the order.

The price of each Product does NOT include the delivery cost, it will be billed separately and will be communicated and broken down to the Consumer before the confirmation of the order and when it is definitively validated.

Both the price of the product and the shipment may be modified at any time, without prior notice to the Consumer, RALDH COSMETICS being obliged to respect the prices published on the Site at the time of purchase.

RALDH COSMETICS is not responsible for the expenses or taxes generated in the country of delivery of the products.


To make your purchase, the Consumer can make your cash payment by debit or credit card Visa, MasterCard, Discover, etc., For this, the Consumer must enter the card number, expiration date, cardholder’s name and security code. products.


The Consumer must choose the products that he wishes to purchase and select it by clicking on the “BUY” button.

At any time, the Consumer may obtain a summary of the products they have selected, or modify their order by clicking on the “Cart” button, located at the top right of the Site; continue selecting Products by clicking on the “Continue Buying” button or; Finish your product selection and place an order by clicking on the “Pay” button.

Having identified in the terms indicated in this document, the Consumer will see a summary of their order, including type, quantities, product prices, delivery costs, total price of the order, gift option, user data of the website and the delivery address of the products.

The data registered by the website constitutes proof of all transactions between RALDH COSMETICS l and the Consumer. In case of conflict between RALDH COSMETICS and the Consumer in relation to a transaction made on the website, the data registered by RALDH COSMETICS will be considered irrefutable proof of the content of the transaction.


Orders will be prepared no later than the business day following the one in which the purchase was made and payment confirmed.

The average delivery time of an order will be FIVE TO FIFTEEN business days counted from the day following the day in which the purchase was made. In the event that the Products are delayed, the Consumer may make it known to RALDH COSMETICS by sending an email to or one of our representatives will be assisting in a period not exceeding 24 hours.

The Products will be delivered to the postal address indicated by the Consumer in the corresponding form and will be delivered to the person who attends signing of responsible.

In case no one is found at the address indicated, the courier will make a call to the buyer to schedule a second delivery attempt. The first delivery time interrupts the term indicated in the previous paragraph, on the understanding that the delivery was not made in the first attempt for reasons not attributable to RALDH COSMETICS. In case the second attempt is equally unsuccessful, the Product will be returned to RALDH COSMETICS.

RALDH COSMETICS rejects all responsibility in case of excessive delivery time caused by transport services or loss of ordered products.


Although RALDH COSMETICS will do everything possible to ensure that the tone of the Products shown in the photos on the Site are an accurate representation of the original products, there may be variations, particularly due to the technical limitations of information technologies in reproduction of color Therefore, RALDH COSMETICS will not be responsible for inaccuracies in the photographs or graphics that show the Products presented on the Site.

Upon receipt of the Products, the Consumer must verify that they comply with the order placed. Any anomaly in the delivery (error in the Products, breakage, damaged Product, etc.) must be noted by the buyer in the form that is presented with the delivery of the package and the Product should not be accepted.

However, if after the receipt of the Products, the Consumer detects any of the aforementioned defects, it must immediately inform the customer service department by email specifying the error or defect of the Products delivered, accompanying to the claim, if possible, of clear photographs that evidence the consumer’s saying.

Having contacted customer service, the Consumer should send to the address provided so that, as soon as RALDH COSMETICS receives the allegedly defective products, perform the pertinent examinations as soon as possible.

If RALDH COSMETICS confirms the nature of non-compliance with the Products, it will change or deliver a coupon for the sum of the defective or missing Products.


RALDH COSMETICS has a wide range of innovative products that, in addition to having the highest quality standards, are also completely vegan and in their manufacture free of abuse and testing on animals. Therefore, when purchasing any of the RALDH COSMETICS products, you have the certainty of having the maximum in your cosmetic products.


According to chapter VIII BIS of the Federal Law of Consumer Protection, the rights of consumers in transactions made through the use of electronic, optical or any other technology, RALDH COSMETICS undertakes to use the information provided by you, as a consumer in a confidential manner, so you cannot disseminate or transmit it to other suppliers outside the transaction, with the exception of the courier or parcel service hired for the material delivery of the goods acquired by you.

All personal data and sensitive personal data that the Consumer provides RALDH COSMETICS for the purpose of the contract of sale of the Products will be treated as strictly confidential and will be treated in accordance with the privacy notice that is detailed below.


Neither party will be responsible for the total or partial non-compliance or a delay in fulfilling its obligations under this contract that is caused by an event beyond its reasonable control (a force majeure event).

Force majeure events are considered to include, but are not limited to, war, riots, insurrection, severe interruption in Internet security, technical failures, unauthorized access or intrusions to website servers, strikes of any kind and failure. on computers or phones.

If one of the parties finds an event that constitutes an event of force majeure, it must inform the other party within the THREE WORKING DAYS following the event or threat of event of that event.

If, after a one month interruption due to an event of force majeure, the cause of force majeure or fortuitous event persists, RALDH COSMETICS may choose to cancel the orders, in which case it will reimburse the Consumer for the corresponding amounts.


If one or more stipulations of this document are considered invalid by judicial order or by decree of law or regulation, all other stipulations that have not been declared invalid, shall retain their full force and scope for all the relevant purposes.


The conditions immersed in this document constitute the totality of the contractual relations between the Parties. In case of any contradiction between this and other documents prepared previously, the text of the present shall prevail.


These conditions of sale and the contractual relationship between the Consumer and RALDH COSMETICS, will be governed by the laws in force in Mexico, Federal District, expressly submitting to the jurisdiction of the Courts and Tribunals in the Federal District, expressly renouncing any other jurisdiction that Any reason, including their present or future addresses, may correspond to them.


Read carefully the conditions stipulated below before using the Site.

IMPORTACIONES ROCE, S.A. DE C.V. (RALDH COSMETICS), distributor of the RALDH COSMETICS brand, is pleased to welcome you to its website, which can be accessed at the following URL: (hereinafter referred to as the “Site”). »), Or in any other URL, hyperlink, tab or button included in another site that directs the Site. The Site has been developed and / or edited by the company IMPORTACIONES ROCE, S.A. DE C.V. with conventional address for purposes of this document in Avenida Oscar Perez Escobosa, number 6077, Colonia El Venadillo, C.P. 82017, Mazatlán; Sinaloa, Mexico, and is governed by specific conditions of use, which will apply to those pages published by RALDH COSMETICS.

By accessing the Site, anyone who is browsing through it (hereinafter referred to as the “User”) declares to have read and accepted without reservation the present conditions of use, and agrees to comply with them and comply with the provisions set forth in continued in any circumstance:


The Site is a work of intellectual creation protected by legislation on intellectual property. Both the Site and the elements that make it up (brands, logos, photographs, images, illustrations, texts, video clips, etc.) are the exclusive property of RALDH COSMETICS Y / RALDH, which is the only one authorized to use personal rights and intellectual property associated with it, and that does not grant any license or other type of right except to consult the Site within the framework of a use for strictly private purposes.

The reproduction of any documents published on the Site is authorized solely for informative purposes only, within the framework of a strictly personal and private use. Any reproduction and / or total or partial representation of the Site, or of any of the elements that make it up, in any medium, for other purposes, and in particular for commercial purposes, is expressly prohibited.

Except for the cases indicated above, RALDH COSMETICS must authorize prior and express any other reproduction and / or representation of the Site and / or the content of the Site. In this sense, requests for authorization should be sent to the following email addresses: with the understanding that reproducing the Site or the content of the Site in whole or in part, will constitute a violation of intellectual property rights, including the rights of author of RALDH COSMETICS, for which he will be entitled to exercise as many administrative or judicial actions as possible, including proceeding through criminal proceedings against anyone who violates this provision.

RALDH COSMETICS assumes no responsibility in relation to the content, advertising, products or services available on the sites linked to or from the Site. Likewise, all brands mentioned on the Site are registered trademarks and, therefore, protected by what RALDH COSMETICS must previously and expressly authorize, in writing, any use of said trademarks.

In any case, RALDH COSMETICS reminds users that authorization requests should be sent to the following email addresses


RALDH COSMETICS will do everything possible to guarantee the accessibility of the Site, although it is not subject to any obligation in that sense.

It is specified that access to the Site may be interrupted for maintenance and updating purposes, as well as for other reasons, especially of a technical nature; therefore, it will not be held responsible in any case for said interruptions or the consequences that these may generate for the User, although it will try, as far as possible, to minimize the inconvenience caused by these operations.

In any case, RALDH COSMETICS does everything in its power to provide quality content and services adapted to the standard computer systems present in the market, although in no case guarantees the absence of errors, defects or design flaws that may make it impossible its use and / or installation, for which reason it will not be held responsible in any case for the consequences, direct or indirect, and / or for any damages caused by defects in the Site and / or its content.


a) General provisions

RALDH COSMETICS will do everything possible to update the content of the Site and provide Users with accurate information. However, the User recognizes that the transmission of data and information on the Internet have a relative technical reliability, since they circulate through heterogeneous networks. Therefore, RALDH COSMETICS is not in a position to guarantee the accuracy of the data included in the Site. Any errors or omissions must be notified to the following email address:

Any use of the Site not in accordance with its original approach or infraction of these provisions may result in the imposition of administrative, criminal and civil penalties provided by law.

b) Downloadable content

On the Site, RALDH COSMETICS makes available to users downloadable content (hereinafter referred to as the “Downloadable Content”), which are explicitly identified as such with the words “Download” or a specific tab for such purposes. By using and / or downloading Downloadable Content available on the Site, the User acknowledges having been informed that these are provided “as is” and that their download and / or use are made at their own risk.

By clicking on the «download» button or when downloading, installing, copying or using Downloadable Content, the User undertakes to use them in accordance with the following conditions:


RALDH COSMETICS grants the User, free of charge and during the legal term of copyright protection, a right of personal, non-exclusive and non-transferable use in relation to the Content Downloadable exclusively for personal and private purposes.

Thus, the User is authorized to reproduce and represent Downloadable Content for exclusive and strictly personal and private use. Any reproduction, edition, alteration and / or representation, total or partial, of Downloadable Content for any purpose other than that established in these terms of use is expressly prohibited, specifically for commercial purposes such as marketing, advertising or commercial prospecting, course in which, according to the provisions of the legislation in force, one that makes use of images protected by copyright for the aforementioned purposes, shall pay 30% (thirty percent) of the net profits of the marketing of the product in question.

The User acknowledges that he / she does not have any other type of right except those granted in accordance with the provisions hereof regarding Content Downloadable.

Except in the cases indicated above RALDH COSMETICS must authorize prior and express any reproduction and / or representation of content. In this sense, authorization requests should be sent to the following email addresses:

(B) Loyalty:

The User agrees to use the Downloadable Content in a fair manner.

In this sense, the User undertakes not to use the Downloadable Content illegally, and more specifically not to create, represent, transmit, share, store or disseminate in and / or through the Downloadable Content harmful, threatening, defamatory content, unauthorized, abusive, abusive, malicious, vulgar, obscene, fraudulent, that attempt against privacy or image rights, hateful, that incite violence, racial or ethnic hatred or that are reprehensible for other reasons.

Any use of Downloadable Content not in accordance with its original approach or infraction of these provisions may result in the imposition of criminal and civil penalties provided by applicable law.

(C) Exclusion of liability:

The User acknowledges that the Downloadable Content may not be available temporarily for technical reasons and in particular maintenance or otherwise.

RALDH COSMETICS does not assume any responsibility in case of errors, omissions, interruptions, deletions, defects, delays in the operation or transmission, failures of the lines of communication or deterioration of the Downloadable Contents.

RALDH COSMETICS does not assume any responsibility in case of technical failures of associated computer systems, telephone lines, Internet access or any other type of incident directly or indirectly related to the use of the Site and / or the Downloadable Content. In the same way, the User understands and accepts that RALDH COSMETICS is not responsible for any technical failure or hardware or software anomaly (viruses, programming errors, etc.), regardless of their nature, that may occur in the system of the User, in his computer equipment and in the data stored in it, and / or the consequences that may arise in relation to his personal, professional or commercial activity.

(D) Hypertext links installed on the Site

The hypertext links installed on the Site may lead the User to websites of different partners. In this regard, it is specified that RALDH COSMETICS has not verified all the sites that may be linked to yours, nor its content or the information included in them, and therefore assumes no responsibility in relation to the content of those sites and with the use made by the User of them.

The User is responsible for the exclusive use of these sites.

(E) Use of cookies.

Cookies and other local storage devices are small files deposited on the computer of visitors to the Site, which record information relating to the navigation of this Site (such as the pages consulted or the date and time of visit). , information that can be read in subsequent visits to the Site. When browsing this website, session cookies and persistent cookies are used, which in turn can be own or third party cookies. The User is reminded that this may prevent the registration of cookies by configuring his browser for such purposes. However, to benefit from all the functions of the Site, it is recommended to configure the browser to accept cookies from the Site, which have been designed for exclusive use. RALDH COSMETICS may modify its cookies policy in accordance with new legislative, regulatory or regulatory requirements. with the purpose of adapting said policy to the instructions issued by the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI).

For more information regarding the use of cookies, consult the privacy notice.


The present conditions of use of the Site are governed by Mexican Law. Any disputes regarding the validity, interpretation and / or execution of these conditions of use will be the responsibility of the Mexican courts and tribunals.